This Customer Service Charter informs the residents of the Lancelin South Development the standard of service Aquasol will provide. This Customer Service Charter also outlines the rights and responsibilities for residents and details the methods of communication.
Our Customer Service Charter can be viewed here
Non-Potable Water Householders Guide
As a householder with Non-Potable water connected to their house, you will need to ensure that members of your household are aware of what Non-Potable water can be used for.
Our recycled water householders guide can be viewed here: Non – Potable Water Householders Guide
For any information on Billing Enquiries Procedure, please refer to Billing-Enquiries
Additional information in our written complaint procedure can be viewed here: Customer Complaint Procedure
For information about our Hardship Policy please consult our Financial Hardship Policy
Residential Prices and Charges
For any information on Residential Prices and Charges, please refer to Residential Pricing & Charges 2017