Privacy Policy
Last updated: September 2026
1. About this policy
This policy explains how VIMG (VIMG, we, us, our) collects, holds, uses and discloses personal information gathered through our website at https://lancelinsouth.com.au/ (Site).
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our Site, you agree to the handling of your personal information as described below.
2. Personal information we collect
We may collect personal information that you provide directly, including when you:
- fill out a contact, enquiry, or “request a quote” form;
- subscribe to a newsletter or mailing list;
- register for an account or access a customer portal linked from our Site;
- apply for a role through a careers page; or
- otherwise correspond with us, for example by email or live chat.
This may include your name, email address, phone number, company name, job title, and the content of any message you send us.
We also automatically collect certain technical information when you visit our Site, such as your IP address, browser and device type, pages viewed, referring website, and the date and time of your visit.
3. Cookies and similar technologies
Our Site uses cookies and similar technologies to operate core functionality, remember your preferences, and understand how visitors use the Site (for example, through analytics tools). Some cookies may be set by third-party services we use, such as analytics or advertising providers.
You can manage or disable cookies through your browser settings. Disabling cookies may affect how parts of the Site function.
4. How we use your information
We use the personal information collected through the Site to:
- respond to your enquiries and provide requested information;
- process job applications;
- operate, maintain and improve the Site, including through analytics;
- send updates or marketing communications, where you have opted in or have not opted out; and
- comply with our legal obligations.
5. Marketing communications
If you have provided your details for marketing purposes, we may send you updates about our services by email. You can opt out at any time using the unsubscribe link in any email, or by contacting us using the details in Section 9.
6. Disclosure of your information
We may disclose personal information collected via the Site to:
- service providers who help us operate the Site, such as web hosting, analytics, email delivery, and IT support providers;
- other VIMG group entities; and
- regulators, government agencies or law enforcement, where required or authorised by law.
We do not sell your personal information to third parties.
7. Overseas disclosure
Some of the service providers we use to operate the Site (for example, hosting or analytics providers) may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure your information continues to be handled consistently with the APPs.
8. How we protect your information and how long we keep it
We take reasonable technical and organisational steps to protect personal information collected from misuse, loss, and unauthorised access or disclosure. We retain personal information only for as long as needed for the purpose it was collected, or as required by law, after which we take reasonable steps to destroy or de-identify it.
No online transmission or storage system can be guaranteed to be completely secure.
9. Accessing or correcting your information, and complaints
You can ask us to access or correct the personal information we hold about you, or raise a complaint about how we’ve handled it, by contacting:
Privacy Officer, VIMG
Email: info@vimg.com.au
Phone: +61 3 9620 9818
We will respond within a reasonable time and may need to verify your identity first. If you’re not satisfied with our response and you’re in Australia, you can contact the Office of the Australian Information Commissioner (OAIC):
Website: oaic.gov.au
Phone: 1300 363 992
10. Links to other websites
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and recommend reviewing their own privacy policies.
11. Changes to this policy
We may update this policy from time to time. The updated version will be posted on this page with a revised “last updated” date.
